FREE Shipping PromotionOffer applies to shipments to the contiguous 48 states and is not valid for international addresses. This offer is not combinable with any other offers and cannot be applied to previous orders. A minimum order of $200 excluding taxes and additional shipping charges is required.
How do I take advantage of your FREE Shipping offer?
1. Place $200 or more of eligible products in your Shopping Cart.
2. Click on "Checkout".
3. Ship your items to a single U.S. address.
4. Select FREE Shipping as your shipping type. Please note your order may take an additional 3-5 days to ship.
5. Confirm your order, and enjoy the free shipping!
Please note: Some special product, order, or handling fees may still apply. Orders that weigh over 250 pounds are excluded from this offer. The qualifying amount is the total amount of the products purchased before the promotional certificate is applied. We reserve the right to change or discontinue Free Shipping at any time.
When Will My Items Ship?Since we sell almost entirely personalized and / or handcrafted items this varies from item to item. We always put the estimate ship times on the items page, so please check the item's page for details. In the case of an item being out of stock you will be notified and it will be shipped promptly after arriving at our dock directly to you. To check your order status at anytime visit the Your Account page and view your Order History
Shipping RatesA shipping estimate is displayed at the bottom of your shopping cart and an exact cost will be displayed before you confirm your order during checkout. You may choose between Standard 3-7 Day, Expedited 2-3 Day, and Express Air 1-2 Day when checking out, for certain areas outside the continental USA Expedited and Express Air may not be available.
Can We Rush Orders?Almost all of our orders are for gifts and nearly everyone asks if their order can be rushed, that is why the ship time is clearly displayed on each products page near the top. Since almost all of our items are handcrafted and / or personalized, they cannot be rushed or shipped out sooner than the time frame listed on the item's page. You may however choose a faster shipping method to get your items quicker. Please note: Items purchased using a faster shipping method will not ship sooner, they will just ship via a faster shipping carrier, so they will arrive more quickly after shipment.
How Will My Items Ship?We utilize FedEx, UPS, and USPS (US Postal Service) to ensure the prompt delivery of your items, you can also track your items using the provided tracking # in your Order History page to see when they will arrive. Note: Orders weighing over 2 pounds may not be delivered to P.O. boxes, except for APOs and FPOs. Some larger items may be delivered by alternate carriers. Orders over $150 may require a signature, most other standard shipments do not require a signature. If you would like a signature required upon delivery please specify in the checkout comments and an additional $3.50 charge will apply. Expedited and express shipment may require a signature to verify arrival time.
FedEx
Package tracking: http://www.fedex.com/Tracking
UPS
Package tracking: http://www.ups.com/WebTracking/track?loc=en_US
USPS
Delivery Conf (USPS only shows if delivered): http://www.usps.com/shipping/trackandconfirm.htm
Oversized / Delivery Truck Shipped Items
If the product page says the item is Oversized or Ships via Truck this item is too heavy or too bulky to send any other way and must ship via delivery truck. Truck deliveries are performed by one of our many trucking companies using a 20 to 40 foot trailer truck. The service includes a courtesy call prior to delivery, to schedule an appointment delivery window that is convenient for you.
When the shipment arrives, it is your responsibility to unload the item from the truck. If you are expecting heavy items, you should consider getting someone to assist you. Although they may on occasion, drivers are not obligated to unload the merchandise from the truck. Any packages unloaded by the driver will be left on the curb, and will not be delivered inside homes or businesses. Another solution, when possible, is to open the box outside, and bring individual components in one at a time.
A signature is required at time of delivery by someone over the age of 18. Occasionally, fully assembled furniture may ship via truck if the packaging allows. Please note that there is no Express, or Air Delivery on truck deliveries. Also, these items may not be shipped to PO boxes, outside the US, Alaska, or Hawaii.
Returns & ExchangesPlease see our Easy Returns page for details.
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