General Questions
Why shop at Personalized Signs and More
Personalized Signs and More allows you to create your own custom signs with the option of sending them to yourself or directly to your gift recipient in only a few minutes, saving you hours of time going back and forth between local vendors, and providing a gift that will truly be cherished. We hope you enjoy visiting Personalized Signs and More and we hope you find that perfect gift you have been looking for. For more about us and our history please visit our About Us page.
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How to find items
Search
Just enter want you are looking for in the search box on the top left and click "Search" and a full list of matching products will be displayed.
Shop by Gift Ideas
On the left side of our page you will see the "Great Gift Ideas" category, just click on it to see a full list of gift ideas conveniently organized by recipient.
Shop by Theme
On the left side of our page you will also see the "Shop by Theme" category, just click on it and you will see many of our most popular gifts conveniently organized by occasion such as Pool Party, Girls Night Out, and more.
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What happens once an order is placed
Once your order is placed it immediately goes into our order system and is charged, it will then be marked as "Pending". It will then be sent to our warehouse and / or factory for competition. Once an order is completed and packaged it will be shipped directly to you (see the item's page specific for ship time details) and you will receive an email confirming the shipment with tracking information. If you ordered a backordered item (our shopping cart will notify you if the item is backordered before you place your order) we will ship it out ASAP as soon as it comes back in stock.
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Do you have a catalog?
We're glad you enjoyed our site and products. We currently do not have a catalog, however all of our items are available on this secure web site 24 hours a day, 7 days a week. For more info on privacy and security visit our privacy and security page.
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Shipping & Delivery
Can we rush orders
Almost all of our orders are for gifts and nearly everyone asks if their order can be rushed, that is why the ship time is clearly displayed on each products page near the top. Since almost all of our items are handcrafted and / or personalized, they cannot be rushed or shipped out sooner than the time frame listed on the item's page. You may however choose a faster shipping method to get your items quicker. Please note: Items purchased using a faster shipping method will not ship sooner, they will just ship via a faster shipping carrier, so they will arrive more quickly after shipment.
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Track your order
You can login to Your Account via the top menu button, and then view your Account History which shows all of your current and past orders and order status at anytime. If your item has already shipped you can track it if it was shipped via FedEx from this page as well. Please note: items shipped via US Postal service cannot be tracked and will NOT display tracking info if you try to use the delivery confirmation number.
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If I backorder an item, when will it ship
Our system will give you our best estimate of this during checkout on the confirmation page before you submit your order. We will do our best to ship the item by the ship date given to you by our site or sooner but please be advised sometimes getting the item to us from the manufacture does take longer than expected. We will then ship the item ASAP, within one business day after it arrives at our dock via your chosen shipping method.
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Returns & Exchanges
How to return or exchange an item
Please see our Easy Returns page for details.
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Broken items
Unfortunately not all people are as careful with packages as we would like, we do our best to protect items but they sometimes get broken during shipping. However we do want to help you with your broken item and we will even replace it for free in most cases. You just need to report the damage to us within 15 days of arrival. Please see our Easy Returns page for details.
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Missing items
Although we try our best to fulfill every order accurately we are still human and sometimes we do mis-ship items. If you will please create an RMA ticket we will get you a replacement or reship the missing item to you ASAP. For easy instructions on how to do this please refer to our Easy Returns page under the section "How do I Return or Exchange an Item?" for details on how to create an RMA ticket.
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